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U-Case
One offender. One continuous record. One continuous journey.
A fully integrated Offender Case Management system that covers every stage of the justice journey, from arrest to sentencing and custody, on to probation and into community rehabilitation.
Designed to support both custodial and community-based supervision, this offender-centric system enables stakeholders to take a consistent and holistic approach to offender management across all stages of their journey through the justice system, while maintaining continuity of information, decision-making, and oversight.
U-Case can be deployed as a complete offender management platform or configured to support specific custodial or probation needs, providing a flexible, secure foundation for modern justice and community supervision services.
Unilink Self Service
Digital self-management. Empowering responsibility. Supporting rehabilitation.
Unilink’s Self-Service is a secure, multi-lingual, digital solution that transforms custodial environments by empowering prisoners to take responsibility for managing their daily affairs, while reducing the administrative workload on staff.
Self-service automates paper-based workflows, streamlines high-volume administrative tasks, providing a secure and controlled way to deliver services and digital content tailored to individual needs, risk profiles, and operational requirements.
By fostering engagement, independence, and digital literacy, Self-Service supports mental well-being and helps prepare individuals for successful reintegration into society.
Unilink Staff Platform
One platform. Operational oversight and control. Informed decision-making.
Unilink’s Staff Platform is a secure, biometrically-enabled digital platform, designed to streamline all aspects of managing prisoners and their self-service transactions, while enhancing overall security, safety and efficiency, enabling staff to focus on prisoners’ rehabilitation outcomes.
Unilink’s Staff Platform transforms the operation of custodial facilities. It combines a suite of modular, custodial applications – Staff Portal for managing prisoners, biometric visits management & access control, secure retail, AIM (a data analytics tool for monitoring prisoners’ wellbeing), and more.
Designed for use in custodial environments, with embedded secure AI capabilities with human oversight, the Staff Platform reduces administrative burden, improves visibility, and supports faster, better-informed decisions.
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U-Connect
Digital communications and services. Security without compromise.
U-Connect is a secure digital communication platform helping prisoners to maintain vital social, legal and professional connections - with friends, family, legal representatives, supporting their wellbeing and rehabilitation while maintaining robust safeguarding, compliance, and operational oversight.
U-Connect combines public-facing services – digital messaging, secure payments, video calls, and telephony with a powerful staff management platform for monitoring, moderation and compliance, ensuring that that communication enhances wellbeing without compromising security.
Available in all UK prisons and in Australia U-Connect serves over 600,000 users delivering secure, modern communication services while maintaining the highest standards of control and safeguarding.
Visits Sense AI
Explainable Visit Risk Intelligence
Visits Sense AI is an advanced anomaly detection capability that analyses visit booking and attendance data to identify unusual behaviours, emerging risk patterns, and hidden relationships within custodial environments.
Built on graph-based machine learning and explainable AI, it converts visit activity into structured, actionable intelligence that strengthens dynamic security, supports safeguarding decisions, and reduces manual analytical workload - while preserving full human oversight. Developed by Unilink’s AI Research Centre, Visits Sense AI brings academic rigour and operational practicality together in a deployable, governed solution designed specifically for justice environments.
AI Research Centre
Advancing Trustworthy Justice AI
Unilink’s AI Research Centre develops trustworthy AI for justice systems and public sector environments, combining academic research, expert consultancy, and real-world product development to deliver secure, explainable, and operationally effective solutions.
Working in collaboration with leading academic partners, including Warwick University and led by Prof. Theo Damoulas, Unilink’s Lead Data Scientist, the Centre bridges academic research and operational deployment, ensuring that AI innovation is academically rigorous, ethically governed, and operationally grounded.
