About Us

Unilink is a global leader in justice software, delivering integrated, AI-enabled digital solutions that empower custodial and probation services to operate more securely, efficiently, and responsibly.
 
Our platforms support every stage of the justice journey, from intelligent case management and offender rehabilitation to secure digital communications and operational insight.
 
Equipping justice professionals with advanced, data-driven tools, we help drive better outcomes for institutions, staff, and the people in their care.

Our Vision

We believe that justice systems should work better for everyone.

Our goal is to empower institutions with technology that enhances staff effectiveness, improves outcomes for offenders and benefits our wider society as a whole.

We achieve this through innovation, integrity and a commitment to excellence. 

Our Vision

Our Mission

We provide justice institutions with the tools they need to operate more safely, efficiently and securely. Our solutions help manage data more intelligently, deliver services more strategically and support the rehabilitation of offenders with empathy and impact.



Our Mission
Timeline

Learn how it all started and where we are today.

1994

Unilink founded by Francis Toye

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1994
2001

Product development

  • Unilink developed the Detainee Management System for UKDS
  • Biometrics Visits Management System first deployed
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2001
2002

Offender Management Solution developed for UKDS (now Sodexo) prisons

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2002
2005

Unilink’s Biometric Visits Management System implemented in all UK High Security prisons

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2005
2006

Unilink won the IFSEC award: ‘Most Innovative New Security Product’ for Biometric visits management system

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2006
2007

Product development

  • Unilink developed the First Prisoner Self-Service system in the UK.
  • CMS self-service implemented at Serco operated prisons and Immigration Centres in the UK, Australia and New Zealand.
  • Introduction of first, custom built, biometric prisoner self-service kiosk.
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2007
2010

First Public sector prison deployment of self-service in HMP ISIS

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2010
2011

Software Innovation Award (Tech UK)’ winner for Prisoner self-service

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2011
2012

Product Development

  • First In-Cell installation of Unilink’s prisoner self-service application at HMP Thameside.
  • Email a Prisoner’ becomes a part of Unilink Software and ‘secure payment services’ introduced the same year.
  • All privately operated prisons (Serco, Sodexo and G4S) in the UK, are using Unilink’s Custodial Management Software and Prisoner Self-Service.
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2012
2014

Unilink expands operations

  • Unilink Group was founded
  • Unilink Software Australia was formed
  • Acante Solutions becomes part of The Unilink Group
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2014
2015

Business Expansion

  • Sir Martin Narey, the first Chief Executive of the National Offender Management Service, was appointed as a non-executive Board Member of Unilink Group.
  • Unilink opened the first branch office in Melbourne, Australia.
  • Overall UK Digital Leader’ award winner and ‘Best Citizens Services App’ award winner for “Email a Prisoner”.
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2015
2016

Global Success

  • Unilink won the ‘Queen's Award for Enterprise: Innovation’.
  • First state-wide implementation of Unilink’s centralised CMS and Prisoner Self-Service in South Australia prisons.
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2016
2017

Unilink’s Prisoner self-service rolled out as part of the UK Digital Prisons program, deployed in the Cloud

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2017
2019

Business Growth

  • Beaumont Colson, probation software specialist, becomes part of Unilink Software.
  • Norwegian Correctional Service awards Unilink the contract for supply of an Integrated Offender Case Management System (U-Case) for prisons and probation.
  • Northern Ireland Prison Service begins the implementation of Unilink’s Prisoner Self-Service Portal.
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2019
2020

Product Development

  • Video Visits introduced in all Scottish prisons.
  • Unilink’s “Justice Cloud” launch and CMS self-service cloud deployment.
  • Prisoner Self-Service deployed in Norway's new built Agder prison.
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2020
2021

Product Development

  • Further Digital Prisons HMPPS (Her Majesty's Prison and Probation Service)
  • Visits in the cloud deployment
  • Self-service Pilot deployed in Scotland
  • Project for CMS modernisation begins
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2021
2022

MTC AU: Immigration

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2022
2023

Unilink won the King's Award for Enterprise in International Trade

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2023
2024

Unified Comms

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2024

Our Commitments

 

  • We have a strong focus on corporate responsibility, and we expect all staff to carry out their duties to the highest ethical standards.
  • We have an unwavering commitment to integrity.
  • We commit to building great teams as they make a great company and breed excellence.
  • We commit to maintaining a culture of innovation.
  • We commit to building long term and effective partnerships with our clients.
  • We commit to client-focus ensuring we maintain the highest level of knowledge of our clients’ business and proactively respond to their needs.
  • Our stance on the treatment of offenders, particularly the incarcerated, should, at all times be humane. Unilink will not work in environments where offenders are treated indecently.
  • Unilink commits to developing innovative solutions for prisons and probation that assist the process of rehabilitation.
  • We commit to and understand the importance of making things easy.
  • We have been carbon neutral since early 2020 and commit to continue.
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Awards & Accreditations