Unilink Self Service

Empowering prisoners through digital self-service

Unilink’s Self-Service is a secure, multilingual digital solution that empowers people in custody to manage routine tasks independently while reducing staff administrative workload. It gives access to a wide range of services designed to promote positive daily engagement and activity, including educational content, eBooks, games, podcasts, videos, music, live radio, and TV, all of which support learning and mental wellbeing and help to alleviate boredom, thereby reducing tension. The interface helps individuals to build digital skills, manage their day-to-day activities, and take greater responsibility for their own choices. 

Unilink Self-Service transforms custodial settings into digitally enabled, rehabilitative environments that promote digital literacy and responsibility, foster positive outcomes, and help prepare individuals for successful reintegration into society. 

Accounts Module

 
The Accounts Module provides a clear, easy-to-use overview of personal finances within custody.
 
  • Track spending and earnings over the past 30 days through an intuitive transaction table.
  • View money spent on purchases and wages earned through work in the “Spends” section.
  • Check incoming funds through the Private Cash Account for full transparency and accountability.

 

 
ACCOUNTS (2)

Meals Module

 
The Meals Module allows users to view and select meals in a clear, accessible two-week format.
 
  • Scroll through daily menus and view images plus nutritional and ingredient information.
  • Access transparent dietary details to support informed, healthier choices.
  • Plan meals in advance to encourage responsibility and support a structured daily routine.
MEALS

Shopping Module

 
The Shopping Module enables users to purchase approved items, such as stamps, stationery, and other essentials, securely through their device.
 
  • Account balance, spending balance, and basket total are displayed clearly at the top of the screen.
  • A full product list with descriptions and prices allows users to browse and order independently.
  • Digital purchasing reduces paperwork, queues, and routine enquiries for staff.
SHOPPING (2)

Timetable Module

The Timetable Module allows users to view their personal schedules in an accessible two-week format.

  • Switch between week or day views to keep track of activities, education sessions, appointments, and work assignments.
  • Use a clear visual layout that helps individuals plan ahead and manage their time more effectively.
  • Support personal responsibility by giving users an organised, easy-to-understand overview of their routine.
TIMETABLE (1)

Independent research by Professor Cynthia McDougall OBE, University of York, highlights the potential of prisoner self-service to improve outcomes, enhance efficiency, and support rehabilitation. In a society where digital access is the norm, these tools help to bridge the gap between prison life and the outside world, helping to prepare them for a successful return to the community. Unilink self-service is a vital tool in engaging and motivating offenders, as well as preparing them for life after release. 

Don't just take our word for it

Read what our customers say about us.

“Unilink's experience in the criminal justice sector and its integrated suite of products, proven to help rehabilitate prisoners, is the perfect match for us to support our digital transformation strategy."
Deputy Director General
The Norwegian Correctional Service
“As part of the digitalisation program, we have been promised 'all singing and dancing' systems and out of all the systems that have been implemented, or attempted to, the Unilink system is the only one that has delivered more than what has been promised and more than what we expected.”
Phil Husband
Governor HMP Durham
“Prisoners can now have the confidence that what they input into the machine is actioned immediately.”
PO at HMP
Exeter

Get in touch to discuss how Unilink Self Service can help your digital transformation