Unilink Self Service

Empowering prisoners through digital self-service

Unilink’s Self-Service is a secure, multilingual digital solution that empowers people in custody to manage routine tasks independently while reducing staff administrative workload. It gives access to a wide range of services designed to promote positive daily engagement and activity, including educational content, eBooks, games, podcasts, videos, music, live radio, and TV, all of which support learning and mental wellbeing and help to alleviate boredom, thereby reducing tension. The interface helps individuals to build digital skills, manage their day-to-day activities, and take greater responsibility for their own choices.  Unilink Self-Service transforms custodial settings into digitally enabled, rehabilitative environments that promote digital literacy and responsibility, foster positive outcomes, and help prepare individuals for successful reintegration into society. 

Accounts Module

 
The Accounts Module provides a clear, easy-to-use overview of personal finances within custody.
 
  • The main table helps users track their spending and earnings over the past 30 days, giving full visibility of transactions at a glance.
  • The “Spends” section shows money spent on purchases and wages earned through in-prison work.
  • The Private Cash Account displays funds received from outside sources, ensuring transparency and accountability.
 
ACCOUNTS (2)

Meals Module

 
The Meals Module allows users to view and select meals in a clear, accessible two-week format. This intuitive feature enhances wellbeing and autonomy while reducing routine queries for staff.
 
  • Users can scroll through each day to explore available meal options in advance. Selecting a food item displays a picture along with detailed information, including ingredients and dietary notes.
  • Transparent nutritional information helps individuals make informed, healthier choices. Easy access to meal planning encourages personal responsibility and supports a structured daily routine.
MEALS

Shopping Module

 
The Shopping Module enables prisoners to purchase approved items, such as stamps, stationery, and other essentials, quickly and securely through their device.
 
  • The account balance, spending balance, and basket total are displayed clearly at the top of the screen, giving users instant awareness of their funds.
  • The product table lists all available items, with clear descriptions and prices, allowing users to manage their orders independently.
SHOPPING (2)

Timetable Module

The Timetable Module allows users to view their personal schedules in an accessible two-week format.

  • The timetable can be viewed by week or day, helping individuals keep track of activities, education sessions, and work assignments.
  • Clear visual design ensures users can plan ahead, stay informed, and take greater responsibility for managing their time.
TIMETABLE (1)

Independent research by Professor Cynthia McDougall OBE, University of York, highlights the potential of prisoner self-service to improve outcomes, enhance efficiency, and support rehabilitation. In a society where digital access is the norm, these tools help to bridge the gap between prison life and the outside world, helping to prepare them for a successful return to the community. Unilink self-service is a vital tool in engaging and motivating offenders, as well as preparing them for life after release. 

Don't just take our word for it

Read what our customers say about us.

“Self-service has the potential to overcome prisons being in a ‘parallel universe’ when compared to the ubiquity of IT in the outside world. This works towards prisoners’ successful reintegration into the community.”
Professor Cynthia McDougall OBE
University of York
“Self service is the major component of our improvement as a prison”
Phil Novis
Govenor
“Some prisoners reluctant to move from Exeter to a prison without self-service”
Anonymous
Exeter

Get in touch to discuss how Unilink Self Service can help your digital transformation