Unilink Self-Service

Digital self-management. Empowering responsibility. Supporting rehabilitation.

Unilink’s Self-service automates paper-based workflows, streamlines high-volume administrative tasks, providing a secure and controlled way to deliver services and digital content tailored to individual needs, risk profiles, and operational requirements.

Fostering engagement, independence and digital literacy by empowering prisoners to take responsibility for managing their daily affairs, supports their mental well-being and helps prepare for successful reintegration into society.

Independent academic research by Professor Cynthia McDougall OBE (University of York) has demonstrated that the introduction of Unilink’s self-service technology has been shown to improve prisoner outcomes, increase operational efficiency, and deliver measurable societal benefits, increasing rehabilitation by a statically significant factor.

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Self-Service Functions

Structured around how prisoners manage their daily lives within custodial environments, prisoner self-service operates within defined operational and security boundaries.

Device-agnostic and multi-lingual, self-service can be deployed on in-cell tablets, laptops, and PCs, as well as biometrically enabled kiosks in communal areas.

Self Service Diagram

Key Benefits

Unilink’s prisoner Self-Service delivers measurable improvements in engagement, operational efficiency, transparency, and rehabilitation outcomes.

Empowered Responsibility & Behavioural Ownership

Empowered Responsibility & Behavioural Ownership

Reduced Administrative Burden

Reduced Administrative Burden

Improved Transparency & Fairness

Improved Transparency & Fairness

Enhanced Engagement & Wellbeing

Enhanced Engagement & Wellbeing

Supports Rehabilitation & Digital Inclusion

Supports Rehabilitation & Digital Inclusion

Safer, Controlled Communication

Safer, Controlled Communication

Scalable & Configurable Deployment

Scalable & Configurable Deployment

Secure AI-Enhanced Accessibility

Secure AI-Enhanced Accessibility
100+

Prisons worldwide

70+

With Self-Service

60K+

Prisoners

3.5B+

Transactions

Transactional & Personal Management

Prisoners can complete essential day-to-day tasks independently:

  • View their account balance and spending
  • Shop and top up their PIN phone credit (Canteen)
  • Submit applications and make service requests
  • Book their Visits with approved visitors
  • See Menus and select their meal choices
  • View their stored property and request retrieval of items

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Information and guidance

Access to personal and institutional information:

  • View their timetable and schedules
  • View their case information (release date, review date, assigned Key Worker)
  • Read notices and announcements
  • Review prison rules, guidance, and FAQs
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Engagement and communication

Prisoner access to safe, controlled two-way communication and feedback.

  • Complete Prisoner surveys and questionnaires
  • Respond to staff queries - Internal messaging
  • Send and receive messages, photos from approved contacts (external messaging)
  • Make and receive Telephone calls to/from approved contacts
  • Receive video calls from approved contacts

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Media, learning and digital enablement

Prisoner access to multi-media and digital content that supports wellbeing, education, and rehabilitation:

  • TV, radio, podcasts, videos, games ebooks
  • Subscription based media content (films, music, games)
  • Education and learning
    Wellbeing and self-help courses
  • Controlled internet access (for example Job search)
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Don't just take our word for it

Read what our customers say about us.

“It is like jumping from the 1860’s Pony Express to the 2017’s smartphone.”
Prisoner SM, HMP Northumberland
“Working with Unilink, Agder is going to be the most advanced prison in the world”
Jan-Erik Sandlie, Deputy Director General Norwegian Correctional Service
“Unilink Self-Service is a vital tool in engaging and motivating offenders, as well as preparing them for life after release.”
Professor Cynthia McDougall, OBE
“Self service is the major component of our improvement as a prison”
Phil Novis, Governor, Nottingham
“The self-service kiosks were a game changer for us in this journey”
Pia Sinha, Governor, HMP Liverpool