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eMates: Helping prisoners stay connected
Maintaining contact with family and friends is vital to support mental well-being and maintain relationships for prisoners. However, distance, costs, and travel restrictions often make visits difficult. eMates makes staying in touch easier, with secure, affordable communications services designed for custodial institutions. With over 600,000 registered users across the UK and Australia, including family, friends, legal representatives, and probation staff, eMates helps to establish and maintain those vital connections.
Features Include:
Electronic messaging
Unilink’s secure e-message service offers a fast, affordable alternative to traditional post. Families, friends, and support professionals can exchange messages quickly, reliably, and safely, with automatic monitoring to detect banned content and prevent the risks associated with paper correspondence. This not only protects security but also reduces delays, helping to maintain strong bonds despite physical separation.
Secure payments
Financial support is made simpler through secure online payments, allowing loved ones to send funds online directly to a prison account. With full traceability and reduced reliance on cash or postal orders, the process reduces fraud and minimises administration, while providing a more efficient and reliable financial service.
Video Sessions
When visits in person aren’t possible, Video Sessions provide an accessible and secure way to see and speak with loved ones, bridging the gap caused by distance, health, or time constraints. This service helps to maintain meaningful contact and provides emotional well-being support, and has proved invaluable during periods such as the COVID-19 pandemic.
Telephony
Unilink’s VOIP telephony enables affordable calls to approved contacts, supported by advanced monitoring and security features, ensuring safe and meaningful conversations.
Product Benefits
Easy and affordable
Cost-effective for families, free for institutions
Reduces administration burden
Minimises reliance on paper correspondence
Enhances well-being
Supports rehabilitation, mental health, and stronger personal relationships