U-Case: Transforming offender management with integrated, intelligent solutions

Offender management from custody to community

U-Case is a modern, modular based Offender Management System designed to support the complex demands of today’s justice journey, from initial assessment through custody and probation to successful reintegration into the community. Built on a flexible micro-services architecture, U-Case offers prison and probation professionals a secure, unified view of each case, helping them work more efficiently and make more informed decisions.

Designed to reduce complexity and improve outcomes, U-Case adapts to the justice system’s needs, whether as a stand-alone solution or as part of a wider, integrated system. It empowers staff with the tools to manage risk, plan detention, supervise community interventions and support successful reintegration.

Case Accounts

The Case Accounts feature provides a secure, centralised record of all financial information associated with an individual across custody, probation, and community settings.

View a complete, up-to-date overview of case-related financial activity.
Track key transactions, allocations, or court-ordered payments securely.
Ensure consistent financial management as individuals move between services.

Task Management

The Task Management module gives staff a clear and structured way to view, allocate, and complete tasks across the entire case management process.

Create and assign tasks to specific users or teams.
Track deadlines, progress, and outstanding actions in real time.
Receive automated prompts and reminders to keep cases moving efficiently.

Manage Pre-Sentence Reports (PSRs)

U-Case simplifies and accelerates the creation of Pre-Sentence Reports, supporting probation practitioners as they prepare accurate, consistent, and high-quality reports for court.

Gather all relevant information, including risk assessments, history, needs, and interventions, in one place.
Use structured templates to produce clear, comprehensive reports aligned with national standards.
Track progress, edits, and submission deadlines through integrated workflow tools.

Role-Based Access Control (RBAC)

Strict access controls ensure that only authorised users can access or update specific data, strengthening data protection and operational integrity.

End-to-end case management

Supports the entire offender lifecycle, from risk and needs assessments to detention planning, sentence completion, community supervision and rehabilitation tracking, with real-time data sharing across agencies.

Operational efficiency

Automates routine custodial tasks and administrative processes, streamlining workloads and freeing up staff time to focus on meaningful engagement with offenders.

Real-time, shared view

Offers a single source of data for all stakeholders, providing instant access to up-to-date information across services.

User-centric dashboards

Customisable dashboards display relevant information based on each user’s role, making it easier to interpret data and act quickly.

Digital document management

Seamlessly integrates with internal or third-party file management systems to store and display documents, images and videos directly in the user interface.

Trusted, secure and scalable and designed in partnership with stakeholders, U-Case is already serving the Norwegian correctional system and continues to evolve with the needs of justice systems worldwide. It delivers not just a case management tool but a comprehensive solution that simplifies offender handling, supports rehabilitation, strengthens collaboration across the system and provides a more effective, humane and connected correctional environment.

Frequently Asked Questions

All case details, assessments, and plans are kept in one secure record, giving staff a clear overview and reducing duplication.

Yes. Forms, reviews, and approval steps can be tailored to reflect your organisation’s processes.

Built-in tools guide staff through assessments and link directly to case plans, with automatic reminders for reviews.

System support for routine tasks like scheduling reviews, generating letters, and escalating missed appointments.

All files can be uploaded to case records with version control and full audit trails for compliance.

Mandatory fields, deadlines, and compliance dashboards help staff and managers stay on top of statutory requirements.

Dashboards and reporting give visibility of caseloads, demand, and outcomes to support strategic decisions.

Yes. Role-based permissions allow secure information sharing across probation, prison, and community teams.

U-Case connects with justice, HR, finance, and analytics systems via secure APIs to avoid duplicate data entry.

Less admin, better oversight, and improved collaboration mean more time spent supporting clients and safer outcomes.

U-Case