U-Case: Case management from custody to community

U-Case is a modern, modular Integrated Offender Management System designed to support the complex demands of today’s justice journey, from initial assessment through custody and probation to successful reintegration into the community. Built on a flexible microservices architecture, U-Case offers prison and probation professionals a secure, unified view of each case, helping them work more efficiently and make more informed decisions.

Designed to reduce complexity and improve outcomes, U-Case adapts to the justice system’s needs, whether as a stand-alone solution or as part of a wider, integrated system. It empowers staff with the tools to manage risk, plan detention, supervise community interventions and support successful reintegration.

Product Benefits

Modular, configurable design

Operates as a stand-alone unit or as part of a fully integrated solution, easily adapted to local workflows and requirements
Modular, configurable design

Custom dashboards and Role-Based Access Control (RBAC)

Strict access controls ensure that only authorised users can access or update specific data, strengthening data protection and operational integrity
Custom dashboards and Role-Based Access Control (RBAC)

End-to-end case management

Supports the entire offender lifecycle, from risk and needs assessments to detention planning, sentence completion, community supervision and rehabilitation tracking, with real-time data sharing across agencies
End-to-end case management

Operational efficiency

Automates routine custodial tasks and administrative processes, streamlining workloads and freeing up staff time to focus on meaningful engagement with offenders
Operational efficiency

Real-time, shared view

Offers a single source of data for all stakeholders, providing instant access to up-to-date information across services
Real-time, shared view

User-centric dashboards

Customisable dashboards display relevant information based on each user’s role, making it easier to interpret data and act quickly
User-centric dashboards

Digital document management

Seamlessly integrates with internal or third-party file management systems to store and display documents, images and videos directly in the user interface
Digital document management

Secure communications integration

Linked with eMates, a digital platform used across UK prisons, to support offender mental wellbeing and maintain family connections via secure messaging, video calls, photo sharing and more
Secure communications integration

Actionable analytics

Includes built-in tools for data analysis and performance monitoring to inform decision-making and policy development
Actionable analytics

Trusted, secure and scalable and designed in partnership with stakeholders, U-Case is already serving over 600,000 users and continues to evolve with the needs of justice systems worldwide. It delivers not just a case management tool but a comprehensive solution that simplifies offender handling, supports rehabilitation, strengthens collaboration across the system and provides a more effective, humane and connected correctional environment.

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Frequently Asked Questions

How does U-Case help manage cases?

All case details, assessments, and plans are kept in one secure record, giving staff a clear overview and reducing duplication.

Can it match our workflows?

Yes. Forms, reviews, and approval steps can be tailored to reflect your organisation’s processes.

Does it support risk assessments?

Built-in tools guide staff through assessments and link directly to case plans, with automatic reminders for reviews.

How does it save staff time?

System support for routine tasks like scheduling reviews, generating letters, and escalating missed appointments.

What about documents and evidence?

All files can be uploaded to case records with version control and full audit trails for compliance.

How does it ensure compliance?

Mandatory fields, deadlines, and compliance dashboards help staff and managers stay on top of statutory requirements.

What do managers get from U-Case?

Dashboards and reporting give visibility of caseloads, demand, and outcomes to support strategic decisions.

Can different agencies work together in U-Case?

Yes. Role-based permissions allow secure information sharing across probation, prison, and community teams.

Does it integrate with other systems?

U-Case connects with justice, HR, finance, and analytics systems via secure APIs to avoid duplicate data entry.

What impact does it have?

Less admin, better oversight, and improved collaboration mean more time spent supporting clients and safer outcomes.

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