U-Case

One offender. One continuous record. One continuous journey.

A fully integrated Offender Case Management system, designed to support complex demands of modern justice systems. From initial assessment and sentencing, through custody and probation, to successful reintegration into the community - this offender-centric system enables stakeholders to take a consistent and holistic view of an offender’s progression through the justice system in one single, authoritative record.

U-Case provides prison and probation professionals with a secure, unified view of each case, bringing together data, workflows, and operational insight in one integrated platform to help them work more efficiently and make better-informed decisions.

Built on a flexible micro-services architecture, U-Case can be deployed as a complete end-to-end offender management platform or independently for custodial, probation or community case management, adapting to specific operational models and jurisdictions.

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U-Case Capabilities

The System capabilities are structured around the offender journey,  grouped to reflect how offenders are managed across custody, probation, and community supervision, and how specialist operational services support that journey.

Together, these capabilities combine lifecycle management, operational control, structured supervision, governance, intelligence, with secure AI and integrations with specialist operational applications within one unified system.

U-Case Diagram V4 (1)

Key Benefits

U-Case delivers measurable improvements in continuity, operational clarity, supervision effectiveness, governance assurance, and system integration.

One Continuous, Authoritative Record

One Continuous, Authoritative Record

Improved Continuity Across Custody and Community

Improved Continuity Across Custody and Community

Stronger Supervision & Risk Management

Stronger Supervision & Risk Management

Enhanced Operational Control

Enhanced Operational Control

Reduced Administrative Burden

Reduced Administrative Burden

Governance, Audit & Compliance Assurance

Governance, Audit & Compliance Assurance

Case Management

U-Case supports day-to-day operational activities and enables structured supervision through task management with clear workflows and case narratives to support informed, defensible decision-making and early intervention where required.

By connecting operational activity directly to the offender record, U-Case strengthens safety, accountability, and real- time visibility.

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Case Modules

U-Case maintains a continuous, authoritative offender record from admission and sentencing through custody, release, and community supervision.

Includes a set of core case modules with structured workflows to ensure that information remains accurate, consistent, and accessible throughout the case lifecycle.

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Administration

Comprehensive administration capabilities include user management, role-based access control, multi-language support, templates and document management, and configurable system settings. These tools allow organisations to adapt the platform to local operational processes while maintaining governance standards.

Reporting

U-Case transforms operational data into actionable insight through dashboards, operational reporting, business intelligence, and trend analysis. Role-based dashboards provide immediate visibility, while structured reporting supports compliance, performance monitoring, and strategic oversight.

Records Management

Comprehensive set of functions for managing case records.

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Integration and Interoperability

U-Case integrates seamlessly with court systems, national registries, finance platforms, archives, offender self-service platforms, and other third-party systems.

This interoperability reduces duplication, ensures consistent data exchange, and supports joined-up offender management across agencies and services.

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Specialist Operational & Supervision Applications

U-Case extends beyond traditional case management through integrated operational applications:

Mobile App for probation reporting

Enables remote, hybrid, and in-person reporting. Individuals under supervision can check in, manage appointments, complete tasks, and communicate securely through mobile or managed reporting environments. All engagement activity is captured directly within the offender record, strengthening compliance monitoring and oversight.

Prisoner Transport Management

Supports the planning, coordination, and monitoring of offender movement between establishments, courts, and appointments. Transport events are integrated with case records, ensuring visibility, accountability, and continuity of information across locations.

Electronic Monitoring

Integrates monitoring data with offender case records, enabling staff to track compliance with supervision conditions and respond to alerts within full case context. Monitoring activity becomes part of the continuous offender record rather than a separate data stream.

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Don't just take our word for it

Read what our customers say about us.

“Unilink's experience in the criminal justice sector and their integrated suite of products, proven to help rehabilitate prisoners, is the perfect match for us to support our digital transformation strategy"
Jan-Erik Sandlie, Deputy Director General Norwegian Correctional Service