U-Case: Transforming offender management with integrated, intelligent solutions

U-Case is a modern, modular Integrated Offender Management System designed to support the complex demands of today’s justice journey, from initial assessment through custody and probation to successful reintegration into the community. Built on a flexible microservices architecture, U-Case offers prison and probation professionals a secure, unified view of each case, helping them work more efficiently and make more informed decisions.

Designed to reduce complexity and improve outcomes, U-Case adapts to the justice system’s needs, whether as a stand-alone solution or as part of a wider, integrated system. It empowers staff with the tools to manage risk, plan detention, supervise community interventions and support successful reintegration.

Modular, configurable design

Operates as a stand-alone unit or as part of a fully integrated solution, easily adapted to local workflows and requirements

Custom dashboards and Role-Based Access Control (RBAC)

Strict access controls ensure that only authorised users can access or update specific data, strengthening data protection and operational integrity

End-to-end case management

Supports the entire offender lifecycle, from risk and needs assessments to detention planning, sentence completion, community supervision and rehabilitation tracking, with real-time data sharing across agencies

Operational efficiency

Automates routine custodial tasks and administrative processes, streamlining workloads and freeing up staff time to focus on meaningful engagement with offenders

Real-time, shared view

Offers a single source of data for all stakeholders, providing instant access to up-to-date information across services

User-centric dashboards

Customisable dashboards display relevant information based on each user’s role, making it easier to interpret data and act quickly

Digital document management

Seamlessly integrates with internal or third-party file management systems to store and display documents, images and videos directly in the user interface

Secure communications integration

Linked with eMates, a digital platform used across UK prisons, to support offender mental wellbeing and maintain family connections via secure messaging, video calls, photo sharing and more