We are delighted to announce that Unilink has won two PENNA awards (Patient Experience Network National Awards). PEN aims to provide a valuable, practical resource/service for all healthcare organisations wishing to improve the patient experience.
We have been shortlisted in three categories with our innovative digital solution – Medication Distribution Locker: –
- Innovative use of Tech, Social and Digital Media
- Using Insight for Improvement
- Partnership working to improve the experience
We are pleased to have won both “Using Insight for Improvement” and “Partnership working to improve experience”, and were runner up in” Innovative use of Tech”.
The Medicine Distribution Lockers (MDLs) are developed in collaboration with Serco, Traka, who provided medical lockers; Unilink who designed and developed the software and Prisoner Self-Service Kiosk hardware and Practice Plus Group (formerly Care UK) the healthcare partners.
The MDLs with biometric access linked to the Custodial Management System, designed, and operated by Unilink, allow healthcare professionals to load ‘in-possession’ medicines specific to each offender into locker compartments that can then be accessed at a convenient time by the offenders with their fingerprints. This removes the need to be seen by a nurse or doctor, making social distancing easier and reducing the need for close personal contact. The solution reduces frustration, speeds up the process of collection, saves time for healthcare staff and allows secure establishments’ staff more efficient planning and monitoring.
The Patient Experience Network National Awards are the first and only awards programme to recognise best practice in patient experience across all facets of health and social care in the UK.