For over 30 years Unilink has delivered award-winning software solutions that empower criminal justice systems around the world. From case management and biometric identification to offender self-service and digital communications, our human-centred technology supports rehabilitation, security and operational efficiency.
25+
Years a world leader delivering AI-driven solutions to the justice sector
600K+
Friends and family members helped by Unilink
5M+
Community correction cases
3B+
Self-service transactions
120K+
Inmates/detainees and patients helped by Unilink
250K+
Video sessions
Our Products
Unilink offers a comprehensive suite of AI-driven solutions that transform operations in custodial environments and improve the wellbeing of staff and people in their care. Every product is designed in close collaboration with industry professionals to incorporate reliability, security, efficiency and real-world impact, enabling providers in both the private and public sectors to operate more efficiently, safely and securely, and to improve outcomes for offenders and wider society.
Visits Sense AI
Visits Sense AI is an advanced anomaly detection capability that analyses visit booking and attendance data to identify unusual behaviours, emerging risk patterns and hidden relationships within custodial environments.
Built on graph-based machine learning and explainable AI, it converts visit activity into actionable intelligence that strengthens dynamic security, supports safeguarding decisions and reduces manual analysis, while maintaining full human oversight.
U-Case
An integrated and comprehensive Offender Case Management platform that covers every stage of the justice journey, from custody to probation and on into community rehabilitation. It includes modules for case and custodial management, transport, electronic monitoring and data analytics for actionable insights.
This offender-centric system enables stakeholders to take a holistic and real-time approach to offender information management, and features intuitive, bespoke information dashboards tailored to individuals’ needs and requirements.
Unilink Self Service
Unilink’s Self-Service Platform is a secure, multi-lingual, digital solution that empowers prisoners to take responsibility for managing their routine tasks, while reducing the administrative workload on staff. Access to a wide range of services, such as educational content, eBooks and educational games, promote learning, while podcasts, videos, music, live radio and TV help to alleviate boredom.
Unilink’s Self-Service transforms custodial settings into digitally-enabled, rehabilitative environments that promote digital responsibility, support mental well-being, foster rehabilitative outcomes and prepare individuals for successful reintegration into society.
Unilink Staff Platform
Unilink’s next-generation custodial management platform leverages biometric technology to streamline offender processes, increase operational efficiency, and support rehabilitation-focused outcomes.
Unilink Staff Platform transforms the operation of custodial facilities. It includes a suite of modular applications with core functions for managing prisoners and their self-service transactions, AIM (a data analytics tool for monitoring prisoners’ wellbeing), biometric visits management, secure retail and more.
U-Comms
A secure digital communication platform helping offenders maintain vital social connections with friends and family, and which is designed to support their mental wellbeing.
Featuring e-messaging, photo attachments, secure video calls, secure payment services and VOIP telephony, this platform offers affordable services that enhance communication between prisoners and their friends and family.
U-Comms, the secure, digital, subscription-based communication platform serves over 600,000 users and is available in all UK prisons, as well as in Australia.
AI Research Centre
Advancing Trustworthy Justice AI
Unilink’s AI Research Centre develops trustworthy AI for justice systems and public sector environments, combining academic research, expert consultancy, and real-world product development to deliver secure, explainable, and operationally effective solutions.
Working in collaboration with leading academic partners, including Warwick University and led by Professor. Theo Damoulas, Unilink’s Lead Data Scientist, the Centre bridges academic research and operational deployment, ensuring that AI innovation is academically rigorous, ethically governed, and operationally grounded.
nDelius
The UK’s national probation case management system, nDelius (National Delivery of Information for Users) enables justice system employees access to all offenders’ Service User’s Journeys and track both offending and risk information.
nDelius is the case management system for probationers, and has been in use since 2012 during which time it has managed more than 5,000,000 probation cases, supported 18,000 registered users and at any given time enables the oversight of over 250,000 probation caseloads.
Our Clients
Our Latest News & Insights
Stay up to date with what is new in our industry, learn more about the upcoming products and events.

Academic Study Confirms Unilink’s AIM System Improves Prison Safety and Early Intervention

Norway Leads the Way in Pre-Sentence Reporting with Unilink’s U-Case System

Unilink Launches AI Internship Programme to Develop UK Graduate Talent
Awards & Accreditations
-1.png?width=1200&height=312&name=Unilink%20-%20full%20colour%20with%20strapline%20(1)-1.png)