Unilink

Excellence Through Innovation

  • Forums
  • Login
  • Language
  • Downloads
  • Contact Us
  • +44 (0)20 7036 3810
  • |
  • enquiries@unilink.com

Menu

Skip to content
  • About
    • Why Unilink
    • History
    • Achievements
    • Videos
    • Testimonials
    • Management Team
    • Careers
  • Solutions
    • Custodial Management System – NForce
    • Self-Service
    • Through the Gate Services
    • Biometric Visits
    • Probation Cloud
  • Sectors
    • Police
    • Prisons
    • Probation
    • Immigration
    • Secure Hospitals
  • Working Together
    • Customers
    • Partners
    • Third Sector
  • News & Events
  • Blog
  • Excellence Through Innovation

    Unilink Software is an award winning UK SME with an unmatched expertise in biometrics and criminal justice applications. Unilink designs and develops innovative software solutions for the Police, Prisons, and Probation services in both the Government and private sector.
    Find out more

  • Custodial Management System

    “This is probably the most significant technological innovation in prison management I have ever seen,"
    John Biggin Governor HMP Doncaster
    Often described as “ERP for Prisons” NForce/CMS removes paper and makes prisons “Digital by Default”
    Find out more

  • Prisoner Self-Service – Kiosks and/or In-Cell

    “we keep coming back to the kiosks but they’ve been an invaluable element of innovation in new prisons and they then allow the staff then to focus on what’s important”  Mike Conway, Operations Director, Sodexo
    Find out more

  • Unilink's self-service - a game changer

     

    “Needless to say our self-service kiosks were a ‘game changer’ for us in this journey. Thank-You”
    Pia Sinha – Governor – HMP Liverpool

    Find out more

  • Queen’s Award for Enterprise for Innovation

    Unilink Technology Services, part of The Unilink Group, has won the Queen’s Award for Enterprise for InnovationFind out more

  • Beaumont Colson joins
    The Unilink Group

    Beaumont Colson, BCL, the provider of the UK national probation case management system, nDelius, with 18,000 users is now part of The Unilink Group. BCL is adding the probation and community corrections software applications to Unilink’s portfolio.Find out more

  • Custodial Management

    Custodial Management

    A biometric, modular software solution, which enables secure establishments to achieve significant operational efficiencies and financial savings whilst contributing towards rehabilitation.

    • Reception / Release

      Reception / Release

      Capture prisoner details, biometrics, discharge, property etc. used throughout other CMS modules to assist in identifying prisoners.

    • Property

      Property

      Housing management, reviews, IEP, Electronic cell sharing risk assessment.

    • Biometric Search / Movements

      Biometric Search / Movements

      Biometrics are complex and not easy to add on afterwards. Only Unilink’s products have biometrics integrated as a fundamental component. Used throughout for fingerprint biometric attendance recording and prisoner/staff/visitor enrolment/release and movement tracking

    • Houseblocks

      Houseblocks

      Arranging accommodation, shared or single, taking individuals into consideration

    • Warnings

      Warnings

      Nominal and visitor warnings – configurable warnings with associated business logic. Prevents inappropriate visits

    • Finance

      Finance

      The processing of all prisoner monies and transactions – automates offender payment processes. It integrates seamlessly with Shop and Phone to provide real-time account debit.

    • Catering Menus

      Catering Menus

      Create, produce, report on prisoner food selection, enabling kitchen staff to quickly and easily determine the meal requirements for each day. Menus are loaded onto the system with symbol keys for e.g. vegetarian, halal etc. and photos. Food wastage is significantly reduced.

    • Health

      Health

      Automated prisoner application system that enables them to request doctor’s appointments and health checks.

    • Access Control

      Access Control

      Individual areas of the prison can have controlled biometric access e.g. for administration where keys are not required

    • Scheduling/Tracking

      Scheduling/Tracking

      Activity scheduling and attendance recording/reporting and prisoner pay. Sophisticated management tool to enable activities to be scheduled and viewed by staff and prisoners though kiosks. In addition selected activities can be added and auto-scheduled. Combined with the schedule prisoners can be tracked to record their presence at the correct activity or redirect them to other areas of the establishment. Enables Free-Flow with the scheduling and biometrics ensuring the right prisoners at the right place/time ensuring prison safety.

    • Education

      Education

      The edcuation module initially records an assessment of the prisoner’s education attainments and assigns prisoner automatically to courses dependent upon the assessment. Education journey planned and course results recorded towards qualifications. Plus reports, links to employment functionality and waitlist functions.

    • Visits Booking

      Visits Booking

      It is a fully automated process according to pre-defined visit rules

    • Visitor movements

      Visitor movements

      Full fingerprint and photo biometrics for visitors; Biometric scan at each access point; Quick and easy to use, speeding up visits process and improving visitor experience and enhanced security and efficiency.

    • Security

      Security

      Log and produce Security Incident Reports and Incident reports.

    • Shop

      Shop

      Provides front and back-office support for the KIOSK based shop. Controls on spend restrictions and sale item restrictions and IEP based sales. Fully integrated with Finance enables rapid reconciliation and analysis of sales of goods. Includes stock management and assists with inventory and stock control.

    • Housekeeping

      Housekeeping

      Enables system administrators to manage the entire NForce CMS system. This module makes NForce CMS flexible and highly configurable system, allowing changes can be made to the base system operation.

    • Staff Access / Keys

      Staff Access / Keys

      Records staff biometrics and key skills onto the NForce system, enabling staff attendance to be automatically and accurately recorded using fingerprint scanning. The Staff module also allows rapid identification and location of any individuals on site with specialist skills.

    • Official Visitors

      Official Visitors

      Allows official visitors to book online their future visits and to manage them.

    • Noticeboard

      Noticeboard

      Publishes notices to prisoners via self-service kiosk. ability to track who has, and when they have read a notice. A notice can be sent to all prisoners, or a selection of prisoners, based on configurable criteria.

    • Library

      Library

      Fully functional library system. Books/items can be issued/returned to Offenders quickly and easily. Full search and reservation facility compliments standard functionality.

    • Reports

      Reports

      Custom report writing tool, users create their own reports by setting the desired criteria/parameters.

  • Prisoner Self-Service

    Prisoner Self-Service

    Software solution that increases security, allows prisoners to take responsibility of their own lives, but also delivers cost savings to the prison.

    • Scheduling

      Scheduling

      Activity scheduling and attendance recording/reporting and prisoner pay. Activities are scheduled and viewed by staff and prisoners (via Kiosk timetable).Some activities can be added and auto-scheduled.

    • Tracking terminals

      Tracking terminals

      Around the site terminals can be placed for biometric tracking linked to the schedule ensuring free flow can be implemented

    • Visits Booking

      Visits Booking

      Prisoners can book friend/family visits. The applicable visits entitlements, approved visitors and available dates/time slots are clearly displayed.

    • Canteen Supply

      Canteen Supply

      Canteen shop module, incorporating custom user defined canteen types e.g. bakery, newspapers Category and item pictures can be uploaded to assist prisoners with reading difficulties.

    • PIN Phone

      PIN Phone

      Interfaces to PIN phone and Vending systems allowing credit purchase, which are credited to the phone provider and updated in real time. View call history, phone balance, approved numbers etc.

    • FAQ

      FAQ

      This module features questions prisoners most frequently ask, and the establishment’s standard responses.

    • Noticeboards

      Noticeboards

      Prisoner notices “posted” to electronic noticeboard.

    • Messaging

      Messaging

      Contains two categories: Internal ( staff to prisoner) and external (approved friends/family to prisoner).

    • Casework

      Casework

      Important case data: Earliest Date of Release, personal case officer etc.

    • Finance

      Finance

      Displays account balance and transaction history. Records incoming transactions from prisoner’s pay, incoming funds and outgoing transactions from shopping, Pin Phone Top-up.

    • Menu ordering

      Menu ordering

      Menu options are displayed by day with tabs for future days enabling prisoners to order meals up to two weeks in advance. Meals can include photographs and include assigned health and nutrition symbols.

    • Information portal

      Information portal

      For use by the local site; information about the prison, particular aim, rules and management

    • Education portal

      Education portal

      Provides platform for education in the privacy of the cell. The improved literacy and IT skills, increase prisoners’ chances of employment and reduces the likelihood of re-offending.

    • Applications

      Applications

      Submit applications/requests for services, appointments, jobs, information. Application status and responses are displayed on the kiosk. Appointments can be requested and cancelled directly from the kiosks and if approved, are displayed in the timetable.

      • Chaplaincy / Religion

        Chaplaincy / Religion

        Prisoners can book themselves religious activities

      • Job applications

        Job applications

        Prisoners can browse through the job vacancies and apply for a post.

      • Stores

        Stores

        Fully integrated with CMS Finance, the Shop module enables biometrically validated purchasing of goods by prisoners based on the prisons’ canteen rules.

      • Appointments - gym, health etc

        Appointments - gym, health etc

        Prisoners can schedule their own timetable and book different appointments.

      • Admin

        Admin

        The system transfers administration from officers to prisoners who gains from the increased responsibility

      • Drug treatment referral

        Drug treatment referral

        Prisoners can self refer for drug treatment courses through applications

    • Surveys

      Surveys

      Create custom surveys that prisoners complete on kiosks.  Powerful criteria logic enables targeted surveys allows staff to define each survey question and the format the answer will take. CMS surveys has a powerful integrated reporting tool to allow for full analysis of survey results.

    • Complaints

      Complaints

      A special new module coming for categorising grievances and complaints and helping to reduce the admin workload

    • Timetable

      Timetable

      Prisoner activity timetable, displaying daily, weekly or bi-weekly scheduled activities

    • Multi-language

      Multi-language

      Now available in fifteen common languages and more coming soon!

  • Through the Gate Services

    Through the Gate Services

    Link up with the outside world helping to retain contact with friends and family outside reducing the chance of reoffending

    • Email-A-Prisoner

      Email-A-Prisoner

      Web-based solution that allows supervised message exchange between prisoners and friends and family

    • Email-A-Prisoner online

      Email-A-Prisoner online

      Allows message exchange online, quick, affordable, and it cuts on the paper usage. It is direct to the kiosk or in-cell and allows short return messages

    • Secure Payment Services

      Secure Payment Services

      New prison Digital Service which reduces the work of Finance, provides intelligence for Security and makes things easier for prisoners, their friends and family

    • Online visits booking

      Online visits booking

      NForce CMS offers a secure and streamlined online visit booking process for social and legal visitors enabling them to manage their online visits booking account

    • Education courses

      Education courses

      The NForce CMS software provides a platform for a variety of external educational content

  • Probation Cloud

    Probation Cloud

    Integrated Cloud based offender management provides cloud based case management, risk management and delivery of interventions.

    • Cloud based

      Cloud based

      Unilink’s new “Probation Cloud” includes a fully outsourced option and is accredited to IL3.

    • Community Payback Reporting

      Community Payback Reporting

      Biometric reporting of people for community payback including scheduling, interface to Delius and attendance.

    • Multi-partner integrated offender management

      Multi-partner integrated offender management

      Probation Cloud includes secure support for case management in a multi-party co-operative environment.

    • Repeat Victim/VP focus

      Repeat Victim/VP focus

      For the Police based SafetyNet case management there is a focus on ensuring victims and VPs are understood and taken into consideration.

    • Management of Troubled Families

      Management of Troubled Families

      Risk based assessment of troubled families to help implement Troubled Families programme

    • Event-driven Workflow

      Event-driven Workflow

      These systems are designed to identify risks and enable integrated management of offenders using data gathered from a wide range of operations to drive workflow for example to help identify interventions.

    • Risk assessment

      Risk assessment

      A comprehensive risk assessment tool is provided for the CRC participants to provide questions and assess Risks of Reoffending. Risk assessment tools are included enabling customers to make secure assessments using their own specific questions and assessment criteria in place of national tools. The tool provides a flexible environment enabling assessments to be processed efficiently.

    • RAG protocol compliant

      RAG protocol compliant

      Red Amber Green indicators give a clear message of where to focus efforts.

    • Probation Attendance Reporting

      Probation Attendance Reporting

      Automated biometric attendance reporting combined with questions in selected language and workflow. Links to nDelius to enable automated reporting for low risk offenders. Specific questions are asked of each offender and workflow driven. Multiple-languages are available.

    • Neighbourhood Management System

      Neighbourhood Management System

      NMS supports automated notifications, alerts and reminders for reviews and tasking; tracks and maps locations; automatically exports selected fields to Neighbourhood web pages, Home Office mandated NPIA Crime Mapper site (www.police.uk) and to Crime Reports/Command Central application

    • Interfaces to partner systems

      Interfaces to partner systems

      Unilink prides itself on interfacing to systems: from legacy national offender management systems, to turnstile, key systems, canteen and phone suppliers, education providers and so on. Unilink will attempt to interface to any system required provided that system has an interface; it takes two to tango.

  • Data Security

    Data Security

    • Security IL3

      Security IL3

      Unilink’s products are PEN tested and accreditable

    • Data Protection

      Data Protection

      Unilink adheres to Data Protection legislation and acts in accordance with our ISO27001 certified ISMS

  • Interfaces

    Interfaces

    Unilink prides itself on building interfaces wherever possible

    • Phone Suppliers

      Phone Suppliers

      Online links to BT and Unify

    • Canteen and Store Suppliers

      Canteen and Store Suppliers

      Interfaces for DHL and Aramark as well as existing store systems and Unilink’s biometric retail module

    • Turnstiles

      Turnstiles

      Interfaces with Gunnebo

    • Key Systems

      Key Systems

      Traka key management system interface

    • Vending

      Vending

      Interfaces using biometrics to put money onto a prisoner vending account

    • Education

      Education

      Links to Meganexus to provide information

    • Health

      Health

      Designed to interface with health system for scheduling

    • Time & Attendance

      Time & Attendance

      Interfaces with Kronos and Unilink’s new rostering module

Unilink’s CEO with Business Award

Unilink’s CEO with Business Award

Find out more
Unilink's New Contactless Wave Fingerprint Technology

Unilink's New Contactless Wave Fingerprint Technology

Unilink is proudly presenting IDEMIA’s MorphoWaveTM terminal - cutting edge contactless fingerprint scanner, now part of Unilink's solutions

Watch more videos
Unilink at SCEPP: Corrections in the light of digital transformation

Unilink at SCEPP: Corrections in the light of digital transformation

Find out more

Unilink's New Contactless Wave Fingerprint Technology

Unilink is proudly presenting IDEMIA’s MorphoWaveTM terminal - cutting edge contactless fingerprint scanner, now part of Unilink's solutions

External Links

  • Email a Prisoner
  • Secure Payment Services
  • Unilink Technology Services

Social Media

Happy weekend :)

Retweet on TwitterUnilink Software Retweeted

Do you need a digital kiosk for your business? At Acante we've deployed thousands of information kiosks, internet kiosks, interactive kiosks and wall-mounted kiosks worldwide: http://ow.ly/rnDD50DGnwb

#HappyFriday :)

Email sign up

Keep up to date with our work.

  • Twitter
  • LinkedIn
  • Crown Commercial Service Supplier Logo
  • Ministry of Justice Logo
  • G4S Logo
  • Sodexo Logo
  • Hampshire Constabulary Logo
  • Serco Logo
  • Logo
  • Logo
  • Government Procurement Service Supplier Logo
  • Queen’s Award for Enterprise: Innovation 2016
  • ISO/IEC 27001 Information Security Management
  • Unilink Technology Services
  • Email a Prisoner
  • Secure Payment Services

© Copyright 2021 Unilink | Cookie Policy | Terms & Conditions

Web Development by N&K

This site uses cookiesMore info Terms & Conditions