About us

Founded in 1994 and initially the provider of self-service kiosks which allowed prisoners to order items from the Prison shop and apply for education and jobs we have grown and now provide digital services in most UK prisons, linking prisoners to Probation, to their families and – for those in stress – to the Samaritans. Building on that and working closely with the excellent Norwegian Correctional Services we are on the brink of delivering a unique national case management system for prison and probation. We operate in several countries and have grown into a company with a turnover of £20m.

We are growing quickly, expect that growth to accelerate and are looking for good people to join us. We offer all staff flexibility in hours, working from home and balancing work with childcare and other responsibilities. Our salaries, leave offers and benefits are competitive.

For our vacancies go to www.unilink.com/vacancies/

If you want to join a gifted staff group, and be part of a company recognised by a Queen’s Award for Industry, one which pays its taxes, dedicates a fixed percentage of profits to charities, seeks to support public servants in the delivery of challenging and important work and only operates in countries which treats offenders decently then please contact us.

We have offices in London, Southampton and Newcastle but our staff are located throughout the UK, in Europe and Australia and we are looking for new colleagues.

Unilink holds ISO27001:2013 certification, the international standard for Information Security Management Systems, and is Alcumus SafeContractor accredited.

"I've worked in IT for 34 years and, notwithstanding all the unavoidable delays, this is the smoothest project I have worked on. Staff are happy, in-mates are happy, It’s been very successful"

Project Manager, NIPS ICT Services, Department of Justice NI

History

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Achievements

Unilink Software Wins King's Award for International Trade 2023

Unilink wins the King's Award for International Trade in 2023

Unilink wins two PENNA awards in Patient Experience Network Best Practice National Awards 2021

LDC

Unilink's CEO Francis Toye selected as ‘One to Watch in 2020’ Top 50 Most Ambitious Business Leaders LDC

BA-2020-Finalist

The Unilink Group named finalist for the ‘Santander Growing Business of the Year: Smaller Company (Turnover £10m-£25m)’ Award 2020

CV magazine

Winner of the Innovation Award for Prisoner Self-Service Technology 2018 at CV Magazine's 2018 Corporate Excellence Awards

AI

Winner of the AI 2017 Global Excellence Award in ‘Best for Software’ category

Winner of the International Software & Cloud Services Award 2017 for the ‘Best Specialist Software Provider’ 2017 & ‘Best Custodial Management System’

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Winner of the Queen’s Award for Enterprise for Innovation 2016

Overall winner of the Digital Leaders 100 awards in 2015

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Prison Technology Services, part of the Unilink Group, awarded ‘Best Citizen App’ 2015

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Winner of the Best New security product award – IFSEC – for biometric visits

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Winner of the UK 2011 Intellect/SSA Award for Innovation

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What is important to us

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Our Vision

To be the leading global supplier of innovative software solutions for the criminal justice market.

Our Mission

Our mission is to empower governments and businesses around the world to effectively secure their operating environments, intuitively manage their data, become more efficient, and foster a culture of rehabilitation. We do this by providing our clients market-leading, award-winning solutions built within a culture of excellence and innovation.

Our commitments

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We have a strong focus on corporate responsibility, and we expect all staff to carry out their duties to the highest ethical standards.

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We have an unwavering commitment to integrity.

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We commit to building great teams as they make a great company and breed excellence.

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We commit to maintaining a culture of innovation.

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We commit to building long term and effective partnerships with our clients.

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We commit to client-focus ensuring we maintain the highest level of knowledge of our clients’ business and proactively respond to their needs.

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Our stance on the treatment of offenders, particularly the incarcerated, should, at all times be humane. Unilink will not work in environments where offenders are treated indecently.

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Unilink commits to developing innovative solutions for prisons and probation that assist the process of rehabilitation.

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We commit to and understand the importance of making things easy.

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We have been carbon neutral since early 2020 and commit to continue.

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Our commitments to...

Clients

We commit to building long term partnerships with our clients by being honest and straightforward in our dealings. Unilink aims to not only meet but to exceed our client’s expectations, always endeavouring to get things right first time but, if mistakes occur, rectifying the issues speedily. When client requirements change, we will always seek to meet them, and, wherever possible, without additional charge. Unilink will not automatically seek to make additional charges for minor items not in a contract.

Employees

We commit to providing all employees a safe, healthy, and welcoming place to work. Our employees are treated with dignity and respect with equal employment opportunities given to all irrespective of their gender, age, race, religion, disability, or sexual orientation. We will not tolerate any form of harassment. Staff are paid competitively, including junior roles which receive salaries above the minimum wage. Employees share in the success of the company through bonus and share incentive schemes.

Society

Payment of taxation is the moral responsibility of any business. Unilink commits to meeting this responsibility, as every business should, and will donate between 2% and 3% of annual net profits to charities in consultation with our staff.

Suppliers

Unilink is committed to maintaining open and fair business dealings, and to selecting sources of supply based on quality, price, services offered, and ethical policies that match our own high standards. We always seek to build long term relationships with suppliers and to ensure that accurate invoices are paid on time.

Competitors

Unilink’s reputation is built on its performance alone. We compete vigorously, truthfully, and lawfully and commit to never compete unfairly with others.

Health and Safety

Unilink is committed to providing a safe and healthy working environment for all employees at our own locations and while attending client sites.

The environment

We commit to protecting the environment and minimizing the impact our operations have on it. The Unilink Group became net carbon neutral in 2020 and is committed to retaining this status.

Carbon Neutral Certificate

Offset certificate Unilink

Unilink Carbon Reduction Plan

Working for us...

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Are you interested in making a real impact on society, helping people have control of their lives, regain dignity and reintegrate into society? Are you a believer in the power of technology to support digital transformation?

If you want to make a difference, join us!

We can offer a place in a rapidly growing international company that trains you in trending technology, offers you flexible career paths and growth opportunities. We have transparent procedures, a management team that really cares and a great working environment.

Click below to view our current vacancies.  We love talking to talented people.

View current vacancies