Who we help
Unilink is a global provider of solutions for the criminal justice sector with a holistic offender-centric approach. We are bring innovation to the justice sector, automating processes, saving time, and increasing efficiency.
Helping prisons and probation work
Unilink’s solutions are designed to support all correctional agencies and their stakeholders engaged in correctional services. From probation and community corrections, detention and immigration, secure hospitals, to prisons including staff, offenders, friends and families.
Seamless prisons and probation software
Our offender-centric and single-case approach supports the principle of normality through digital transformation. Our solutions enable information sharing and collaboration between all stakeholders including the offenders themselves, leading to a greater understanding of each offender, increased security and efficiency. This approach encourages the individual offender to take responsibility and ownership over their lives, leading to better behaviour and reduced rates of recidivism.
Prisons
Unilink’s biometrically enabled software solutions, including prisoner self-service, transform prisons from paper-based administration to efficient digital systems. Our intuitive software automates and streamlines routine processes, reducing paper use, preventing errors, and enhancing overall security.
The benefits are significant — saving over 100 staff hours per week, which can be redirected to working directly with offenders, while also giving inmates more control over their affairs, boosting their self-worth. With over 2.5 billion Prisoner Self-Service transactions processed, our solutions are proven and reliable.
Used in over 100 prisons globally, our solutions enhance security, prevent unauthorized access, and provide vital data that can help identify at-risk offenders.
The UK’s Ministry of Justice found that prisoners who sustain family ties are 39% less likely to re-offend. Unilink’s digital communication services – electronic messaging, phone and video calls – help maintain offenders’ personal relationships, crucial for the well-being of both offenders and their loved ones.
“Unilink's experience in the criminal justice sector and their integrated suite of products, proven to help rehabilitate prisoners, is the perfect match for us to support our digital transformation strategy"
Jan-Erik SandlieDeputy Director General from The Norwegian Correctional Service
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Probation & Community Corrections
Effective probation and community corrections rely on collated comprehensive and personalised offender information to support appropriate sentencing.
U-Case, our integrated Offender Case Management System, collates all relevant offender information in one place, providing a comprehensive, holistic view of the offender, their activities, interventions and involved agencies from pre-sentence through to reintegration in the community. U-Case is currently being implemented for the Norwegian Correctional Service.
Unilink also works with the UK’s Ministry of Justice to maintain and develop the UK national probation service’s case management system.
“Omnia made a significant difference to the productivity of professionals because it was designed by the users for the users”
David Hood MTC Novo
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Detention & Immigration
Unilink’s biometrically enabled software solutions, including prisoner self-service, enhance the management of short-term immigration and detention facilities, automating and improving detainee data and transaction processing.
Detainees often face frustration while awaiting asylum decisions or deportation and our interactive, biometrically enabled and multi-lingual Detainee Self-Service system reduces tensions, enhances security, and supports staff efficiency.
Additionally, Unilink’s communication services ensure vital connections with friends and family, no matter where they are in the world.
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Secure Hospitals
Unilink’s biometrically enabled software solutions, including patient self-service, help high-security hospitals to operate more efficiently while promoting patient independence and reducing digital exclusion.
Patients using our solution can manage a number of their daily tasks reducing staff time spent on administration, enabling them to focus on more meaningful interactions with patients.
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Friends & Family
Maintaining personal relationships is crucial for the well-being of both offenders and their loved ones. The UK’s Ministry of Justice found that prisoners who sustain family ties are 39% less likely to re-offend.
Unilink’s digital communication services bridge the gap for those detained far from home, offering electronic messaging, phone and video call services—vital during times like COVID when physical visits are impossible.
Our secure messaging service, eMates, is available in all UK prisons and in Australia. In Scotland, prisoners have also access to video sessions. We also offer secure payments, streamlining money transfers and reducing processing time.
“We have found the service to be an excellent way for families to keep in touch with those in our custody. The service is cheaper than first class post and the emails are received the next day securely. By families using the Email a prisoner service they are not affected by any postal strike actions either.”
HMP Peterborough
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Our Clients
We maintain long-term relationships and work in partnership with our clients to assist their day-to-day operations as well as to support their strategic goals.
Committed to innovation and continuous improvement of our products and services, we proactively encourage clients’ feedback about their current and future needs to inform the evolution of our existing products, development of new products and services and improvement of ongoing support.
“I’ve worked in IT for 34 years and this is the smoothest project I have worked on. Staff are happy, inmates are happy, it’s been very successful”
Project Manager ICT ServicesDepartment of Justice Northern Ireland
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Prisons
Unilink’s biometrically enabled software solutions, including prisoner self-service, transform prisons from paper-based administration to efficient digital systems. Our intuitive software automates and streamlines routine processes, reducing paper use, preventing errors, and enhancing overall security.
The benefits are significant — saving over 100 staff hours per week, which can be redirected to working directly with offenders, while also giving inmates more control over their affairs, boosting their self-worth. With over 2.5 billion Prisoner Self-Service transactions processed, our solutions are proven and reliable.
Used in over 100 prisons globally, our solutions enhance security, prevent unauthorized access, and provide vital data that can help identify at-risk offenders.
The UK’s Ministry of Justice found that prisoners who sustain family ties are 39% less likely to re-offend. Unilink’s digital communication services – electronic messaging, phone and video calls – help maintain offenders’ personal relationships, crucial for the well-being of both offenders and their loved ones.
“Unilink's experience in the criminal justice sector and their integrated suite of products, proven to help rehabilitate prisoners, is the perfect match for us to support our digital transformation strategy"
Jan-Erik SandlieDeputy Director General from The Norwegian Correctional Service
Probation & Community Corrections
Effective probation and community corrections rely on collated comprehensive and personalised offender information to support appropriate sentencing.
U-Case, our integrated Offender Case Management System, collates all relevant offender information in one place, providing a comprehensive, holistic view of the offender, their activities, interventions and involved agencies from pre-sentence through to reintegration in the community. U-Case is currently being implemented for the Norwegian Correctional Service.
Unilink also works with the UK’s Ministry of Justice to maintain and develop the UK national probation service’s case management system.
“Omnia made a significant difference to the productivity of professionals because it was designed by the users for the users”
David Hood MTC Novo
Detention & Immigration
Unilink’s biometrically enabled software solutions, including prisoner self-service, enhance the management of short-term immigration and detention facilities, automating and improving detainee data and transaction processing.
Detainees often face frustration while awaiting asylum decisions or deportation and our interactive, biometrically enabled and multi-lingual Detainee Self-Service system reduces tensions, enhances security, and supports staff efficiency.
Additionally, Unilink’s communication services ensure vital connections with friends and family, no matter where they are in the world.
Secure Hospitals
Unilink’s biometrically enabled software solutions, including patient self-service, help high-security hospitals to operate more efficiently while promoting patient independence and reducing digital exclusion.
Patients using our solution can manage a number of their daily tasks reducing staff time spent on administration, enabling them to focus on more meaningful interactions with patients.
Friends & Family
Maintaining personal relationships is crucial for the well-being of both offenders and their loved ones. The UK’s Ministry of Justice found that prisoners who sustain family ties are 39% less likely to re-offend.
Unilink’s digital communication services bridge the gap for those detained far from home, offering electronic messaging, phone and video call services—vital during times like COVID when physical visits are impossible.
Our secure messaging service, eMates, is available in all UK prisons and in Australia. In Scotland, prisoners have also access to video sessions. We also offer secure payments, streamlining money transfers and reducing processing time.
“We have found the service to be an excellent way for families to keep in touch with those in our custody. The service is cheaper than first class post and the emails are received the next day securely. By families using the Email a prisoner service they are not affected by any postal strike actions either.”
HMP Peterborough
Our Clients
We maintain long-term relationships and work in partnership with our clients to assist their day-to-day operations as well as to support their strategic goals.
Committed to innovation and continuous improvement of our products and services, we proactively encourage clients’ feedback about their current and future needs to inform the evolution of our existing products, development of new products and services and improvement of ongoing support.
“I’ve worked in IT for 34 years and this is the smoothest project I have worked on. Staff are happy, inmates are happy, it’s been very successful”
Project Manager ICT ServicesDepartment of Justice Northern Ireland
Interested in our solutions?
If you want to know more about our solutions or services let’s start a conversation so we can understand your specific needs and how we can help.
Contact UsWhat our Clients say…
“Unilink's experience in the criminal justice sector and their integrated suite of products, proven to help rehabilitate prisoners, is the perfect match for us to support our digital transformation strategy”
Jan-Erik Sandlie - Deputy Director General from The Norwegian Correctional Service
“It was great to deal with a company that actually delivered things…”
Dept for Correctional Services, - South Australia
“I have worked in IT for 34 years and, notwithstanding all the unavoidable delays, this is the smoothest project I have worked on. Staff are happy, inmates are happy, it’s been very successful”
Project Manager, NIPS ICT Services, - Department of Justice NI
“Unilink provided us with a Probation case management and management information system which was developed and delivered on a tight time scale and on budget. Throughout the process and subsequently the Unilink team have taken care to involve, understand and incorporate the needs of the product’s end users and ensure that it is compatible with ICT systems elsewhere in the Criminal Justice System.”
Brian Heath, - Board Member Confederation of European Probation
Omnia made a significant difference to the productivity of professionals because it was designed by the users for the users”
David Hood, - MTC Novo
“ It is like jumping from the 1860’s Pony Express to the 2017’s smartphone.”
Prisoner SM, - HMP Northumberland
