Who we help

This change brings many benefits – from saving over 100 staff hours per week, hours which can be spent focusing on direct work with offenders, to reducing frustration and increasing offenders’ control over their own affairs and feelings of self-worth. With over 2,000,000,000 Prisoner Self-Service transactions processed to date, these solutions are well tested.

Used in over 90 prisons worldwide, our biometrically enabled solutions improve security by preventing entry of unauthorised visitors, offender escapes and unapproved releases. They also provide prison management rich operational data which can be used to identify at-risk offenders.

Unilink works alongside the UK’s Ministry of Justice to maintain and develop the national probation service’s case management system and its many interfaces. We also work with private sector providers within the community for localised solutions such as Omnia. These solutions present essential data, from multiple sources, succinctly, in carefully crafted dashboards. The dashboards allow case workers and managers to easily access information and to act upon it, and prompts necessary tasks and actions.

Our U-Case system, currently being installed for the Norwegian Correctional Service, builds on our extensive experience in both probation and prisons case management, and gives a more holistic view of offender related information and activities from pre-sentence engagement through to completion of the sentence and return to the community.

Unilink’s interactive Detainee Self-Service solution has been designed to reduce the tension, enhance security and help officers and staff do their job more effectively.

These solutions are biometrically enabled, multi-lingual and enable automatic reporting of specific requirements relating to offenders in the community pending their deportation.

Research has shown that regular contact with friends and family improves the detainee emotional state and overall wellbeing. Unilink’s communication services provide this vital connection to friends and family of the detainee wherever they are in the world.

Patients using our solution can manage a number of their daily tasks including menu ordering, online shopping and ordering books from the library. With reduced staff time required to facilitate these tasks, this means that staff can focus on “high value” interactions with patients.

Staff can interact with our system via their existing workstations, and the solution includes critical patient management elements such as legal visits, internal movements, security, contractors or official visits and more.

Many offenders are held far from home making it often difficult for loved ones to physically visit due to the travel distance, transport issues and cost involved. During COVID, social visits have been suspended. Our digital solutions help friends and family to communicate with offenders by phone, video call and email – a digital lifeline.

Our secure messaging service, ‘email a prisoner’ operates in all UK prisons, The Netherlands and Australia. Video Calls are available to all prisoners in Scotland. Our service also includes secure payments, a digital way of transferring money, reducing the processing time for staff and prisoners.

Another key part of our relationship is the continuous evolution of existing products based on client feedback, and the innovation of new products and services. As experts in the field, we are always working on what comes next – from systems which provide a more holistic view of an offender’s rehabilitation journey, to the evolution from physical servers to cloud hosting (the Unilink cloud, or your own Justice cloud).