Who we help

Unilink is a global provider of solutions for the criminal justice sector with a holistic offender-centric approach. We bring innovation to the justice sector, automating processes, saving time, and increasing efficiency.

Helping prisons and probation work

Unilink’s solutions are designed to support all correctional agencies and their stakeholders engaged in correctional services. From probation and community corrections, detention and immigration, secure hospitals, to prisons including staff, offenders, friends and families.

Seamless prisons and probation software

Our offender-centric and single-case approach supports the principle of normality through digital transformation. Our solutions enable information sharing and collaboration between all stakeholders including the offenders themselves, leading to a greater understanding of each offender, increased security and efficiency. This approach encourages the individual offender to take responsibility and ownership over their lives, leading to better behaviour and reduced rates of recidivism.

Prisons

Unilink’s solutions help prisons transform from traditional paper-based administration to digital systems. Using simple to use, intuitive software, we take many routine but vital prison processes from paper-driven to IT-driven, saving paper, preventing ‘human error’ and improving security.

This change brings many benefits – from saving over 100 staff hours per week, hours which can be spent focusing on direct work with offenders, to reducing frustration and increasing offenders’ control over their own affairs and feelings of self-worth. With over 2,000,000,000 Prisoner Self-Service transactions processed to date, these solutions are well tested.

Used in over 90 prisons worldwide, our biometrically enabled solutions improve security by preventing entry of unauthorised visitors, offender escapes and unapproved releases. They also provide prison management rich operational data which can be used to identify at-risk offenders.

“Unilink's experience in the criminal justice sector and their integrated suite of products, proven to help rehabilitate prisoners, is the perfect match for us to support our digital transformation strategy"

Jan-Erik SandlieDeputy Director General from The Norwegian Correctional Service

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Probation & Community Corrections

A robust probation and community service relies on the collation of information and advice about an offender. This information needs to be sufficiently analytical and personalised in order to build a detailed enough picture for the most appropriate sentencing to take place.

Unilink works alongside the UK’s Ministry of Justice to maintain and develop the national probation service’s case management system and its many interfaces. We also work with private sector providers within the community for localised solutions such as Omnia. These solutions present essential data, from multiple sources, succinctly, in carefully crafted dashboards. The dashboards allow case workers and managers to easily access information and to act upon it, and prompts necessary tasks and actions.

Our U-Case system, currently being installed for the Norwegian Correctional Service, builds on our extensive experience in both probation and prisons case management, and gives a more holistic view of offender related information and activities from pre-sentence engagement through to completion of the sentence and return to the community.

“Omnia made a significant difference to the productivity of professionals because it was designed by the users for the users”

David Hood MTC Novo

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Detention & Immigration

Unilink’s solutions have been designed to improve the running of short-term holding facilities such as Gatwick IRC or Austria’s AHZ Vordernberg. Foreign nationals waiting on decisions for their asylum claims or awaiting deportation following a failed application can feel frustrated.

Unilink’s interactive Detainee Self-Service solution has been designed to reduce the tension, enhance security and help officers and staff do their job more effectively.

These solutions are biometrically enabled, multi-lingual and enable automatic reporting of specific requirements relating to offenders in the community pending their deportation.

Research has shown that regular contact with friends and family improves the detainee emotional state and overall wellbeing. Unilink’s communication services provide this vital connection to friends and family of the detainee wherever they are in the world.

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Secure Hospitals

We successfully help high-security hospitals such as Broadmoor and Ashworth to operate more efficiently. Unilink’s Patient Self-Service system promotes patient independence and reduces digital exclusion.

Patients using our solution can manage a number of their daily tasks including menu ordering, online shopping and ordering books from the library. With reduced staff time required to facilitate these tasks, this means that staff can focus on “high value” interactions with patients.

Staff can interact with our system via their existing workstations, and the solution includes critical patient management elements such as legal visits, internal movements, security, contractors or official visits and more.

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Friends & Family

Maintaining personal relationships with friends and family adds to the principle of normality and helps the mental wellbeing of both the offender and their loved ones. UK’s Ministry of Justice research has shown that a prisoner who successfully sustains a family relationship is 39 per cent less likely to reoffend than one who does not.

Many offenders are held far from home making it often difficult for loved ones to physically visit due to the travel distance, transport issues and cost involved. During COVID, social visits have been suspended. Our digital solutions help friends and family to communicate with offenders by phone, video call and email – a digital lifeline.

Our secure messaging service, ‘email a prisoner’ operates in all UK prisons, The Netherlands and Australia. Video Sessions are available to all prisoners in Scotland. Our service also includes secure payments, a digital way of transferring money, reducing the processing time for staff and prisoners.

“We have found the service to be an excellent way for families to keep in touch with those in our custody. The service is cheaper than first class post and the emails are received the next day securely. By families using the Email a prisoner service they are not affected by any postal strike actions either.”

HMP Peterborough

View our solutions www.emailaprisoner.com

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Our Clients

We develop lasting relationships with our clients which span many years. No relationship between solution provider and client can work without personalised training based on your individual requirements and circumstances. Our team has the experience to support many different approaches – from one-to-one sessions and train the trainer to bespoke local training.

Another key part of our relationship is the continuous evolution of existing products based on client feedback, and the innovation of new products and services. As experts in the field, we are always working on what comes next – from systems which provide a more holistic view of an offender’s rehabilitation journey, to the evolution from physical servers to cloud hosting (the Unilink cloud, or your own Justice cloud).

“I’ve worked in IT for 34 years and this is the smoothest project I have worked on. Staff are happy, inmates are happy, it’s been very successful”

Project Manager ICT ServicesDepartment of Justice Northern Ireland

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Prisons

Unilink’s solutions help prisons transform from traditional paper-based administration to digital systems. Using simple to use, intuitive software, we take many routine but vital prison processes from paper-driven to IT-driven, saving paper, preventing ‘human error’ and improving security.

This change brings many benefits – from saving over 100 staff hours per week, hours which can be spent focusing on direct work with offenders, to reducing frustration and increasing offenders’ control over their own affairs and feelings of self-worth. With over 2,000,000,000 Prisoner Self-Service transactions processed to date, these solutions are well tested.

Used in over 90 prisons worldwide, our biometrically enabled solutions improve security by preventing entry of unauthorised visitors, offender escapes and unapproved releases. They also provide prison management rich operational data which can be used to identify at-risk offenders.

“Unilink's experience in the criminal justice sector and their integrated suite of products, proven to help rehabilitate prisoners, is the perfect match for us to support our digital transformation strategy"

Jan-Erik SandlieDeputy Director General from The Norwegian Correctional Service

View our solutions

Probation & Community Corrections

A robust probation and community service relies on the collation of information and advice about an offender. This information needs to be sufficiently analytical and personalised in order to build a detailed enough picture for the most appropriate sentencing to take place.

Unilink works alongside the UK’s Ministry of Justice to maintain and develop the national probation service’s case management system and its many interfaces. We also work with private sector providers within the community for localised solutions such as Omnia. These solutions present essential data, from multiple sources, succinctly, in carefully crafted dashboards. The dashboards allow case workers and managers to easily access information and to act upon it, and prompts necessary tasks and actions.

Our U-Case system, currently being installed for the Norwegian Correctional Service, builds on our extensive experience in both probation and prisons case management, and gives a more holistic view of offender related information and activities from pre-sentence engagement through to completion of the sentence and return to the community.

“Omnia made a significant difference to the productivity of professionals because it was designed by the users for the users”

David Hood MTC Novo

View our solutions

Detention & Immigration

Unilink’s solutions have been designed to improve the running of short-term holding facilities such as Gatwick IRC or Austria’s AHZ Vordernberg. Foreign nationals waiting on decisions for their asylum claims or awaiting deportation following a failed application can feel frustrated.

Unilink’s interactive Detainee Self-Service solution has been designed to reduce the tension, enhance security and help officers and staff do their job more effectively.

These solutions are biometrically enabled, multi-lingual and enable automatic reporting of specific requirements relating to offenders in the community pending their deportation.

Research has shown that regular contact with friends and family improves the detainee emotional state and overall wellbeing. Unilink’s communication services provide this vital connection to friends and family of the detainee wherever they are in the world.

View our solutions

Secure Hospitals

We successfully help high-security hospitals such as Broadmoor and Ashworth to operate more efficiently. Unilink’s Patient Self-Service system promotes patient independence and reduces digital exclusion.

Patients using our solution can manage a number of their daily tasks including menu ordering, online shopping and ordering books from the library. With reduced staff time required to facilitate these tasks, this means that staff can focus on “high value” interactions with patients.

Staff can interact with our system via their existing workstations, and the solution includes critical patient management elements such as legal visits, internal movements, security, contractors or official visits and more.

View our solutions

Friends & Family

Maintaining personal relationships with friends and family adds to the principle of normality and helps the mental wellbeing of both the offender and their loved ones. UK’s Ministry of Justice research has shown that a prisoner who successfully sustains a family relationship is 39 per cent less likely to reoffend than one who does not.

Many offenders are held far from home making it often difficult for loved ones to physically visit due to the travel distance, transport issues and cost involved. During COVID, social visits have been suspended. Our digital solutions help friends and family to communicate with offenders by phone, video call and email – a digital lifeline.

Our secure messaging service, ‘email a prisoner’ operates in all UK prisons, The Netherlands and Australia. Video Sessions are available to all prisoners in Scotland. Our service also includes secure payments, a digital way of transferring money, reducing the processing time for staff and prisoners.

“We have found the service to be an excellent way for families to keep in touch with those in our custody. The service is cheaper than first class post and the emails are received the next day securely. By families using the Email a prisoner service they are not affected by any postal strike actions either.”

HMP Peterborough

View our solutions www.emailaprisoner.com

Our Clients

We develop lasting relationships with our clients which span many years. No relationship between solution provider and client can work without personalised training based on your individual requirements and circumstances. Our team has the experience to support many different approaches – from one-to-one sessions and train the trainer to bespoke local training.

Another key part of our relationship is the continuous evolution of existing products based on client feedback, and the innovation of new products and services. As experts in the field, we are always working on what comes next – from systems which provide a more holistic view of an offender’s rehabilitation journey, to the evolution from physical servers to cloud hosting (the Unilink cloud, or your own Justice cloud).

“I’ve worked in IT for 34 years and this is the smoothest project I have worked on. Staff are happy, inmates are happy, it’s been very successful”

Project Manager ICT ServicesDepartment of Justice Northern Ireland

Interested in our solutions?

If you want to know more about our solutions or services let’s start a conversation so we can understand your specific needs and how we can help.

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What our Clients say…