About Us

Unilink is a global leader in justice software, delivering integrated, AI-enabled digital solutions that empower custodial and probation services to operate more securely, efficiently, and responsibly.
 
Our platforms support every stage of the justice journey, from intelligent case management and offender rehabilitation to secure digital communications and operational insight.
 
Equipping justice professionals with advanced, data-driven tools, we help drive better outcomes for institutions, staff, and the people in their care.

Our Vision

We believe that justice systems should work better for everyone.

Our goal is to empower institutions with technology that enhances staff effectiveness, improves outcomes for offenders and benefits our wider society as a whole.

We achieve this through innovation, integrity and a commitment to excellence. 

Our Vision

Our Mission

We provide justice institutions with the tools they need to operate more safely, efficiently and securely. Our solutions help manage data more intelligently, deliver services more strategically and support the rehabilitation of offenders with empathy and impact.



Our Mission
Timeline

10 Years of Justice Innovation

1994
  • Unilink is founded by Francis Toye, laying the foundation for transformative justice technology.
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1994
2001
  • Launches the Detainee Management System for UK Detention Services (UKDS).
  • Deploys the first Biometric Visits Management System.
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2001
2002
  • Develops an Offender Management Solution for UKDS (now Sodexo) prisons.
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2002
2005
  • Implements the Biometric Visits Management System across all UK High Security prisons.
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2005
2006
  • Wins the IFSEC Award for 'Most Innovative New Security Product' for the Biometric Visits Management System.
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2006
2007
  • Introduces the UK's first Prisoner Self-Service system.
  • Deploys CMS self-service in Serco-operated prisons and immigration centres in the UK, Australia, and New Zealand.
  • Launches custom-built biometric prisoner self-service kiosks.
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2007
2010
  • Achieves the first public sector prison deployment of self-service at HMP Isis.
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2010
2011
  • Receives the TechUK Software Innovation Award for Prisoner Self-Service.
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2011
2012
  • Installs the first in-cell prisoner self-service application at HMP Thameside.
  • Integrates 'Email a Prisoner' into Unilink Software and introduces secure payment services.
  • Expands usage of Custodial Management Software and Prisoner Self-Service across all privately operated UK prisons (Serco, Sodexo, G4S).
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2012
2014
  • Establishes Unilink Group and Unilink Software Australia.
  • Acquires Acante Solutions, enhancing hardware capabilities.
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2014
2015
  • Appoints Sir Martin Narey, former Chief Executive of the National Offender Management Service, as a non-executive Board Member.
  • Opens the first branch office in Melbourne, Australia.
  • Wins the 'Overall UK Digital Leader' and 'Best Citizen Services App' awards for "Email a Prisoner".
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2015
2016
  • Receives the Queen's Award for Enterprise: Innovation.
  • Completes the first state-wide implementation of centralised CMS and Prisoner Self-Service in South Australia prisons.
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2016
2017
  • Rolls out Prisoner Self-Service as part of the UK Digital Prisons program, deployed in the cloud.
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2017
2019
  • Integrates Beaumont Colson, a probation software specialist, into Unilink Software.
  • Secures a contract with the Norwegian Correctional Service to supply the Integrated Offender Case Management System (U-Case) for prisons and probation.
  • Begins implementation of the Prisoner Self-Service Portal in the Northern Ireland Prison Service.
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2019
2020
  • Introduces Video Visits across all Scottish prisons.
  • Launches the "Justice Cloud" and deploys CMS self-service in the cloud.
  • Initiates a CMS modernisation project.
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2020
2021
  • Expands services to MTC Australia, supporting immigration operations.
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2021
2022
  • Wins the King's Award for Enterprise in International Trade.
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2022
2023
  • Launches Unified Communications, enhancing integrated communication solutions.

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2023
2024
  • Continues to innovate, focusing on AI-driven solutions and expanding global partnerships.
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2024

Our Commitments

 

  • We have a strong focus on corporate responsibility, and we expect all staff to carry out their duties to the highest ethical standards.
  • We have an unwavering commitment to integrity.
  • We commit to building great teams as they make a great company and breed excellence.
  • We commit to maintaining a culture of innovation.
  • We commit to building long term and effective partnerships with our clients.
  • We commit to client-focus ensuring we maintain the highest level of knowledge of our clients’ business and proactively respond to their needs.
  • Our stance on the treatment of offenders, particularly the incarcerated, should, at all times be humane. Unilink will not work in environments where offenders are treated indecently.
  • Unilink commits to developing innovative solutions for prisons and probation that assist the process of rehabilitation.
  • We commit to and understand the importance of making things easy.
  • We have been carbon neutral since early 2020 and commit to continue.
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Awards & Accreditations