Contact us

More Technology in Prisons will ensure better outcomes for all

UK Prisons are hardly out of the news these days: whether it’s a new TV program or an EU report on prison conditions. The Government has been working hard to make prisons more rehabilitative, educative and purposeful but changing takes time.  New technology can help with that change.  The recent introduction of laptops into Wayland and Berwyn has to applauded as a move in the right direction.

Recently a prisoner wrote to us to give us a feedback on self-service: “The contrast between a prison with and without Unilink’s self-service kiosks is like night and day. Much is made of how prison makes a man better, but really prison will do it’s best to institutionalise a man; make the man dependent of the prison for everything, food, work, money, fresh air, library books etc. etc. and more importantly, information. It’s hard to have a sense of self-worth when you have no idea of what’s happening when, have no ability to try and manage anything and there are bits of paper continuously lost and stuck in the system. After a while it can be dehumanising fighting such a huge uncaring paper swallowing machine that rarely if randomly spits out a result that is probably different from that requested.

So imagine a kiosk, where right there all the vital information is laid out in front of you; right there, and then you can push buttons to organize visits, family visits, job applications and so forth, and get confirmation there and then that the work has been actioned.  It is like jumping from the 1860’s Pony Express to the 2017’s smartphone all in one giant leap.  It is the sense of liberation and empowerment that restores a man’s pride and gives him hope he can get through his sentence and come out a better person, that there is hope. A kiosk is only a small thing, the nights are still long and the cells claustrophobic, but at least it means the prison administration works efficiently.

Unilink is working closely with HMPPS and to roll out self-service technology in the publicly operated prison estate. We have proven products that have delivered over 1,000,000,000 prisoner transactions.

The rehabilitative benefits of Unilink’s self-service software have been shown by an independent academic study produced by York University.

Some of the key findings include:

  • Staff and prisoners’ expectations and experiences positive both before and after implementation
  • Statistically significant reduction in staff resource use
  • Statistically significant reduction in proven disciplinary hearings “adjudications” against prisoners
  • Reduction in staff sickness of 12%
  • Significant increase in completions of Offending Behaviour Programmes
  • Proven reduction in reoffending

Altogether these findings mean that prisons with technology are safer, more educative and more rehabilitative. Reducing crime, reducing violence and increasing the rehabilitative effects of incarceration are worthy aims indeed!

News & events

Unilink Software Wins King's Award for International Trade 2023

Unilink Software Wins King’s Award for International Trade, 2023

Read more

Make prisons more decent and respectful places and prisoners will change their own lives

Read more

A digital leap from paper to empowerment – One Prisoner’s View

Read more

Contact us and one of our team will get in touch to understand your requirements and how our solutions can help your digital transformation

For enquiries and support on Email a Prisoner, Secure Payment Services, Video Sessions, neatPhone and Patient Mail, contact