History

Unilink has been a leading secure UK software provider for over 20 years.

In 2016 Unilink Technology Services, part of The Unilink Group, won the Queen’s Award for Enterprise for Innovation for the development of outstanding, innovative products which help prisons to become more rehabilitative.

Over 1,000,000,000 prisoner transactions carried out successfully. In 2015 Unilink Technology Services, part of Unilink Group,  won the award for the best Citizens Services App at the Digital Leaders 2015 as well as the overall national Digital Leader award.

In 2014 the company installed our award winning and innovative Prisoner Management and Self-Service system in all UK private prisons including in this year HMP Parc, Altcourse and Northumberland. The same year was also marked by achieving an ISO/IEC 27001 Certificate for Information security management system, as well as being shortlisted for the Queen’s Awards for Enterprise.

Also in this year Unilink became part of the FT Technology Group which also purchased Acante Solutions a kiosk manufacturer based in Reading.

In 2013 Unilink worked with customers bidding for Prison Competition Phase 2. Six of the seven bidders selected Unilink as their partner including NOMS.

In 2012 NOMS installed Unilink’s Self-Service solution in HMP Buckley Hall following the prison competition phase 1.   At the end of this year Unilink Software purchased Prison Technology Services, PTS, which supplies email a prisoner and secure payment services to the friends and family of prisoners. PTS is a subsidiary of Unilink today.

In 2011 NOMS installed Unilink’s Self-Service solution in HMP ISIS and HMP Manchester. Winner of the UK 2011 Intellect/SSA Award for Innovation.

In 2010 G4S implemented our Self-Service software in HMP Rye Hill.

2008-2009 SERCO and UKDS (now Sodexo) installed Unilink’s Self-Service system throughout their sites in the UK, Australia and New Zealand.

In 2007 Unilink Software and Unilink Systems (now SouthBank IT Solutions) were created, by Unilink Systems taking the IBM infrastructure and IT support and Unilink Software taking the criminal justice software solutions.

2006 Unilink worked with SERCO to develop the first Self-Service system worldwide for immigration services and prisons.

In 2004 Unilink won a tender to supply the HMP HSE with the secure biometric visits system. This has been used ever since and won an award at IFSEC for the most innovative new security product in the same year.

2002-2003 UKDS installed Unilink’s offender management system in all of their prisons. At the same time Unilink won a contract to develop SafetyNet for Hampshire Constabulary.

2001 Unilink took over the development team of Protocol Solutions and set up a software development team near Southampton.

UKDS won a contract for development and supply of our biometric system for detention centres. The solution was delivered on time and budget for the opening of Harmondsworth Immigration Removal Centre in September 2001.

Same year Unilink gained Investor in People status and kept it ever since.

2000 – was marked as the year of the “Millennium Bug”. The anxieties proved unnecessary for Unilink and our customers due to careful preparation and planning.

By 1997 Unilink employed 10 staff. The same year the company purchased the business of Caplin Cybernetics which increased the number of customers particularly in technology and scientific areas.

In 1995 Unilink achieved ISO 9001 which we have held ever since.

In 1994 Unilink was established as an IBM business partner by the founder Francis Toye, following a career in IBM for 15 years. Unilink quickly became well-established, trusted and innovative provider.